Contact
Get in touch
The fastest way to reach us is the live chat in the corner of every page. We read and answer messages ourselves — no ticket queues, no bots.
Live chat
Open on every page of this store — press the chat bubble in the bottom corner. Leave a message any time; if we're away we'll reply as soon as we're back.
Response time
Usually the same day
Order help
Have your Square receipt ready
Terms
In-vitro research use only
What can we help with?
Orders & payments
Questions about an order, a Square payment receipt, or checkout issues — have your payment confirmation from Square handy so we can find it faster.
COA certificates
Every batch with an independent lab report carries a View COA button on its product page. If a certificate link doesn't open, tell us which product and we'll fix it.
COA & specsShipping & packaging
Vials are stored cold, packed in protective materials, and sealed for transit. If something arrived damaged, contact us as soon as it lands.
Storage & handling
Storage guidance for every compound, including freezer storage and avoiding repeated freeze–thaw cycles.
Storage guideMany quick answers are already on the FAQ page. For anything about the terms of sale, see the compliance page.